Orders are carefully processed within 1–2 business days. Delivery usually takes 9–13 business days for Canada and 8–16 business days for the United States. This means most orders arrive within 10–14 business days in Canada and 9–17 business days in the United States.

You may request a return within 30 days of receiving your order. Items must be unworn, unused, in their original condition and returned with the original packaging and tags where applicable. Please contact us before sending anything back, as returns sent without prior approval may not be accepted.

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery at info@atelier-rosewood.com. Please include your order number, a clear description of the issue and photos of the item and packaging, so we can review it and offer a suitable solution.

For any questions about your order, delivery, returns or sizing, you can contact us through our support page or email us at info@atelier-rosewood.com. We aim to respond within 24–48 business hours.