Privacy Policy

Last updated: 8 June 2026

This Privacy Policy describes how Atelier Rosewood, operated by Digitain, collects, uses, stores and shares your personal information when you visit our website, place an order, contact us, subscribe to our emails or otherwise interact with our online store.

Atelier Rosewood is committed to protecting your privacy and handling your personal information in a clear, secure and responsible way.

This Privacy Policy applies to customers and visitors in Canada, the United States and other regions where our website may be accessed.

1. Who We Are

This website is operated by Digitain, trading as Atelier Rosewood.

Business name: Digitain
Trading name: Atelier Rosewood
Registered address: Burgemeester de Geusstraat 65, 5146EA Waalwijk, The Netherlands
Country of registration: The Netherlands
Website: www.atelier-rosewood.com
Email: info@atelier-rosewood.com

For privacy-related questions, requests or concerns, you can contact us at info@atelier-rosewood.com.

The person responsible for privacy-related requests can be reached at info@atelier-rosewood.com.

2. What Personal Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Billing and shipping address
• Email address
• Phone number
• Order details
• Payment and transaction information
• Communication preferences
• Information you provide when contacting customer support
• Information you provide when subscribing to our newsletter or using a discount pop-up
• Information you provide when submitting a product review

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Device information
• Pages viewed
• Products viewed
• Referring website or source
• Approximate location
• Shopping behaviour on our website
• Cookie and tracking information

We do not intentionally collect sensitive personal information, such as government identification numbers, health information, biometric data, religious beliefs, political opinions or precise geolocation, unless required by law or voluntarily provided by you in a customer service request.

3. How We Use Your Personal Information

We use your personal information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Send order confirmations, shipping updates and customer service messages
• Process payments and help prevent fraud
• Respond to customer support requests
• Manage returns, refunds and order issues
• Send marketing emails if you have subscribed or otherwise agreed to receive them
• Send abandoned cart emails where permitted
• Improve our website, product selection and customer experience
• Measure advertising and website performance
• Show relevant advertising through platforms such as Meta, Google and Pinterest
• Collect and display customer reviews where applicable
• Comply with legal, tax and accounting obligations
• Protect our rights, customers and business

4. Legal Basis and Consent

Where required by applicable privacy laws, we rely on your consent to collect, use or share your personal information.

We may also process your information where it is necessary to perform a contract with you, such as processing and delivering your order, or where we have a legitimate business interest, such as improving our website, preventing fraud, providing customer service and measuring marketing performance.

Where required, non-essential cookies, including analytics, advertising and remarketing cookies, will only be used with your consent.

You can withdraw your consent to marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at info@atelier-rosewood.com.

5. Shopify and Payment Processing

Our store is hosted on Shopify. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.

When you place an order, Shopify and its related services may process personal information necessary to operate the store, manage checkout, process payments, provide fraud prevention and support order fulfillment.

Payments are processed through Shopify Payments and related payment providers. Payment information is handled securely by our payment providers. Atelier Rosewood does not store your full credit card details.

Shopify provides tools that help merchants manage customer privacy and data requests, but Atelier Rosewood remains responsible for how customer information is handled through our store.

6. Fulfillment and Shipping Partners

We work with third-party fulfillment and logistics partners to process, pack and ship customer orders.

To fulfill your order, we may share the following information with our fulfillment and shipping partners:

• Name
• Shipping address
• Email address
• Phone number
• Order details
• Product details

These partners use your information only as needed to process, ship and deliver your order, handle logistics and assist with order-related issues.

7. Marketing, Advertising and Analytics

We use marketing and analytics tools to understand how visitors use our website, measure advertising performance and show relevant advertisements.

These tools may include:

• Meta Pixel
• Google Analytics 4
• Google Ads
• Google Tag Manager
• Google Merchant Center
• Pinterest Tag
• Review apps
• Shopify marketing and email features

These tools may collect or receive information from our website and use cookies or similar technologies to provide measurement, analytics, advertising and remarketing services.

You can manage cookies through your browser settings and, where available, through our cookie banner or privacy preferences.

Some advertising and analytics tools may be considered “sharing” personal information for targeted advertising under certain privacy laws. Where required, you may opt out of this type of sharing by adjusting your cookie preferences, using available browser privacy settings or contacting us at info@atelier-rosewood.com.

8. Email Marketing

If you subscribe to our newsletter, enter your email through a discount pop-up, create a checkout session or otherwise agree to receive marketing from us, we may send you emails about new collections, promotions, product updates and brand news.

We may also send abandoned cart emails when you leave items in your cart without completing your purchase, where permitted by applicable law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at info@atelier-rosewood.com.

Transactional emails, such as order confirmations, shipping updates and customer service messages, are not marketing emails and may still be sent where necessary to complete your order or respond to your request.

9. Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning properly
• Enable checkout and shopping cart features
• Remember preferences
• Understand website traffic and customer behaviour
• Measure advertising performance
• Support remarketing and personalized advertising
• Improve the shopping experience

Where required, we will ask for your consent before using non-essential cookies, including analytics, advertising and remarketing cookies.

You can set your browser to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

Some browsers or devices may offer privacy signals such as Global Privacy Control. Where required by applicable law and where technically supported, we will treat these signals as a request to opt out of certain data sharing or targeted advertising.

10. Customer Reviews

If you submit a review, we may collect and display information such as your first name, review content, rating, product reviewed and any photos or details you choose to provide.

We may use reviews to improve our products, customer experience and marketing.

Please do not include personal, sensitive or private information in your review.

11. Sharing Personal Information

We may share personal information with trusted third parties where necessary to operate our business, including:

• Shopify and related e-commerce service providers
• Payment processors
• Fraud prevention providers
• Fulfillment and shipping partners
• Email and marketing service providers
• Analytics and advertising platforms
• Review app providers
• Customer support tools
• Professional advisors, such as accountants or legal advisors
• Authorities or regulators where required by law

We do not sell your personal information for money.

However, some advertising and analytics tools may be considered “sharing” personal information for targeted advertising under certain privacy laws. Where required, you may opt out of this type of sharing by adjusting your cookie preferences, using available browser privacy settings or contacting us at info@atelier-rosewood.com.

12. International Data Transfers

Atelier Rosewood is operated by Digitain, which is registered in The Netherlands. Our customers are primarily located in Canada and the United States, and some of our service providers, fulfillment partners and technology providers may process personal information in other countries.

This means your personal information may be transferred to, stored or processed outside your country of residence. When this happens, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.

13. How Long We Keep Your Information

We keep customer information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

Order and transaction records may be kept for as long as required for tax, accounting, fraud prevention, legal and customer service purposes.

Marketing data is kept until you unsubscribe or request deletion, unless we need to retain certain information for legal or operational reasons.

14. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Object to or restrict certain processing
• Opt out of certain targeted advertising or data sharing where applicable
• Ask questions or make a complaint about how your information is handled

To exercise your rights, please contact us at info@atelier-rosewood.com.

We may need to verify your identity before responding to your request.

15. Canadian Privacy Rights

If you are located in Canada, you may have certain rights under applicable Canadian privacy laws, including the right to access your personal information and request correction of inaccurate or incomplete personal information.

You may also withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions.

To exercise your Canadian privacy rights, please contact us at info@atelier-rosewood.com.

16. United States Privacy Rights

If you are located in the United States, you may have certain privacy rights depending on your state of residence.

These rights may include the right to request access to personal information, request deletion, request correction, opt out of certain targeted advertising or data sharing, and appeal certain privacy decisions where applicable.

To exercise these rights, please contact us at info@atelier-rosewood.com.

We do not discriminate against customers for exercising their privacy rights.

17. Security

We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work with trusted service providers and take reasonable steps to protect your information.

18. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe that a child has provided us with personal information, please contact us at info@atelier-rosewood.com so we can take appropriate action.

19. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or policies of those third parties.

We recommend reviewing the privacy policies of any third-party websites you visit.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, legal requirements or operational practices.

The updated version will be posted on this page with a new “Last updated” date.

21. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Atelier Rosewood
Operated by Digitain
Burgemeester de Geusstraat 65
5146EA Waalwijk
The Netherlands

Email: info@atelier-rosewood.com
Website: www.atelier-rosewood.com