Return & Refund Policy

Last updated: 8 June 2026

At Atelier Rosewood, we want you to feel confident with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days after receiving your item.

Please read our return conditions carefully before sending anything back.

Returns

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

• Unworn
• Unused
• Unwashed
• In its original condition
• Returned with the original packaging and tags, where applicable

To start a return, please contact us first at info@atelier-rosewood.com.

Please do not send your item back before contacting us. Returns sent without prior approval may not be accepted.

Once your return request has been reviewed, we will provide you with the return instructions and return address.

Return Shipping Costs

For standard returns, the customer is responsible for the return shipping costs.

If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days after delivery. In these cases, Atelier Rosewood will review the issue and offer a suitable solution, such as a replacement, refund, or another appropriate resolution depending on the situation.

Please include your order number and clear photos of the issue when contacting us about a damaged, defective, or incorrect item.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Worn, washed, used, or damaged items
• Items without original tags or packaging, where applicable
• Personalized items
• Underwear and swimwear for hygiene reasons

Sale items may be returned under our normal return conditions, unless clearly stated otherwise on the product page.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank, credit card provider, or payment provider to process and post the refund to your account.

Original shipping costs, if any, are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Order Cancellations

Orders can only be cancelled within 12 hours after purchase, unless the order has already been processed.

Because we work with fulfillment and logistics partners to process orders efficiently, we may not be able to cancel or change an order once processing has started.

If you would like to request a cancellation, please contact us as soon as possible at info@atelier-rosewood.com with your order number.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different size, colour, or style, please return the original item according to this policy and place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us within 7 days after delivery at info@atelier-rosewood.com.

Please include:

• Your order number
• A clear description of the issue
• Clear photos of the item
• Clear photos of the packaging, where relevant

We will review the issue and offer a replacement, refund, or another suitable solution depending on the situation.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check with neighbours, household members, your building reception, parcel locker, local delivery point, or local carrier.

If you still cannot locate the package, contact us at info@atelier-rosewood.com with your order number.

We may open an investigation with the carrier or fulfillment partner. Depending on the outcome of the investigation, we may offer a replacement, refund, or another suitable solution.

Return Address

Please contact us before returning any item.

The correct return address will be provided after your return request has been reviewed and approved. Returns sent to an address without prior approval may not be accepted.

How to Contact Us

For return, refund, cancellation, or order-related questions, please contact us at:

Email: info@atelier-rosewood.com

We aim to respond within 24–48 business hours, Monday to Friday, excluding public holidays.