Privacy policy
Privacy Policy
Last updated: 26-5-2026
This Privacy Policy describes how Atelier Rosewood, operated by Digitain, collects, uses, stores and shares your personal information when you visit our website, place an order, contact us, subscribe to our emails or otherwise interact with our online store.
Atelier Rosewood is committed to protecting your privacy and handling your personal information in a clear, secure and responsible way.
1. Who We Are
This website is operated by Digitain, trading as Atelier Rosewood.
Business name: Digitain
Trading name: Atelier Rosewood
Registered address: Burgemeester de Geusstraat 65, 5146EA Waalwijk, The Netherlands
Country of registration: The Netherlands
Website: www.atelier-rosewood.com
Email: info@atelier-rosewood.com
For privacy-related questions, requests or concerns, you can contact us at info@atelier-rosewood.com.
2. What Personal Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Payment and transaction information
- Communication preferences
- Information you provide when contacting customer support
- Information you provide when subscribing to our newsletter or using a discount pop-up
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages viewed
- Products viewed
- Referring website or source
- Approximate location
- Shopping behaviour on our website
- Cookie and tracking information
3. How We Use Your Personal Information
We use your personal information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations, shipping updates and customer service messages
- Process payments and prevent fraud
- Respond to customer support requests
- Manage returns, refunds and order issues
- Send marketing emails if you have subscribed or otherwise agreed to receive them
- Send abandoned cart emails where permitted
- Improve our website, product selection and customer experience
- Measure advertising and website performance
- Show relevant advertising through platforms such as Meta, Google and Pinterest
- Collect and display customer reviews where applicable
- Comply with legal, tax and accounting obligations
- Protect our rights, customers and business
4. Legal Basis and Consent
Where required by applicable privacy laws, we rely on your consent to collect, use or share your personal information.
We may also process your information where it is necessary to perform a contract with you, such as processing and delivering your order, or where we have a legitimate business interest, such as improving our website, preventing fraud, providing customer service and measuring marketing performance.
You can withdraw your consent to marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at info@atelier-rosewood.com.
5. Shopify and Payment Processing
Our store is hosted on Shopify. Shopify provides us with the e-commerce platform that allows us to sell our products and services to you.
When you place an order, Shopify and its related services may process personal information necessary to operate the store, manage checkout, process payments, provide fraud prevention and support order fulfilment.
Payments are processed through Shopify Payments. Payment information is handled securely by our payment providers. Atelier Rosewood does not store your full credit card details.
Shopify states that its platform is designed to help merchants provide transparency and control over customer personal information.
6. Fulfillment and Shipping Partners
We work with third-party fulfillment and logistics partners to process, pack and ship customer orders.
To fulfill your order, we may share the following information with our fulfillment and shipping partners:
- Name
- Shipping address
- Email address
- Phone number
- Order details
- Product details
These partners use your information only as needed to process, ship and deliver your order, handle logistics and assist with order-related issues.
7. Marketing, Advertising and Analytics
We use marketing and analytics tools to understand how visitors use our website, measure advertising performance and show relevant advertisements.
These tools may include:
- Meta Pixel
- Google Analytics 4
- Google Ads
- Google Tag Manager
- Google Merchant Center
- Pinterest Tag
- Review apps
- Shopify marketing and email features
These tools may collect or receive information from our website and use cookies or similar technologies to provide measurement, analytics, advertising and remarketing services.
You can manage cookies through your browser settings and, where available, through our cookie banner or privacy preferences.
8. Email Marketing
If you subscribe to our newsletter, enter your email through a discount pop-up, create a checkout session or otherwise agree to receive marketing from us, we may send you emails about new collections, promotions, product updates and brand news.
We may also send abandoned cart emails when you leave items in your cart without completing your purchase.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at info@atelier-rosewood.com.
Transactional emails, such as order confirmations, shipping updates and customer service messages, are not marketing emails and may still be sent where necessary to complete your order or respond to your request.
9. Cookies
Our website uses cookies and similar technologies.
Cookies may be used to:
- Keep the website functioning properly
- Enable checkout and shopping cart features
- Remember preferences
- Understand website traffic and customer behaviour
- Measure advertising performance
- Support remarketing and personalized advertising
- Improve the shopping experience
You can set your browser to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.
10. Customer Reviews
If you submit a review, we may collect and display information such as your name, review content, rating, product purchased and any photos or details you choose to provide.
We may use reviews to improve our products, customer experience and marketing.
11. Sharing Personal Information
We may share personal information with trusted third parties where necessary to operate our business, including:
- Shopify and related e-commerce service providers
- Payment processors
- Fraud prevention providers
- Fulfillment and shipping partners
- Email and marketing service providers
- Analytics and advertising platforms
- Review app providers
- Customer support tools
- Professional advisors, such as accountants or legal advisors
- Authorities or regulators where required by law
We do not sell your personal information.
12. International Data Transfers
Atelier Rosewood is operated by Digitain, which is registered in The Netherlands. Our customers are located in Canada, and some of our service providers, fulfillment partners and technology providers may process personal information in other countries.
This means your personal information may be transferred to, stored or processed outside your country of residence. When this happens, we take reasonable steps to ensure that your information is handled securely and in accordance with applicable privacy laws.
13. How Long We Keep Your Information
We keep customer information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.
This may include keeping order records for tax, accounting, fraud prevention, customer service and legal purposes.
14. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Object to or restrict certain processing
- Ask questions or make a complaint about how your information is handled
To exercise your rights, please contact us at info@atelier-rosewood.com.
We may need to verify your identity before responding to your request.
Under Canadian privacy law, individuals have rights to access and request correction of personal information held by an organization.
15. Security
We take reasonable measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work with trusted service providers and take reasonable steps to protect your information.
16. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
If you believe that a child has provided us with personal information, please contact us at info@atelier-rosewood.com so we can take appropriate action.
17. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or policies of those third parties.
We recommend reviewing the privacy policies of any third-party websites you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technologies, legal requirements or operational practices.
The updated version will be posted on this page with a new “Last updated” date.
19. Contact Us
If you have any questions, requests or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Atelier Rosewood
Operated by Digitain
Burgemeester de Geusstraat 65
5146EA Waalwijk
The Netherlands
Email: info@atelier-rosewood.com
Website: www.atelier-rosewood.com